FAQs
Ordering
How does it work?
How does it work?
Place your order for one of our produce boxes, along with any additional extras before 10am on Monday, and your box of fresh produce will be delivered straight to your door!
How do I 'build my own box': Once off orders?
How do I 'build my own box': Once off orders?
From the 'Build Your Own Box' page, start adding the produce items you would like into your box by clicking the 'Add to Box' button under individual items.
To checkout without a subscription, click the 'Checkout Now' button.
You can also see our complete 'How to Order' guide here.
How do I 'build my own box': Recurring subscriptions?
How do I 'build my own box': Recurring subscriptions?
From the 'Build Your Own Box' page, start adding the produce items you would like into your box by clicking the 'Add to Box' button under individual items.
To create a recurring subscription for your custom produce box, ignore the floating 'Checkout Now' button, and scroll to the bottom of the page to select 'Subscription' and choose from weekly or fortnightly delivery.
You can also see our complete 'How to Order' guide here.
How do I add multiples per product?
How do I add multiples per product?
If you'd like to add more than 1 unit of a particular item, or subtract units from your order, you can make quantity adjustments on the cart page before checkout.
You can also see our complete 'How to Order' guide here.
Is there a cut-off time to place an order?
Is there a cut-off time to place an order?
Yes. All orders must be placed before 10:00am on Monday to be delivered on Thursday or Friday. Orders placed after the cut-off will be delivered the following week.
Delivery
When and where do you deliver?
When and where do you deliver?
South of Perth suburbs on Thursdays to the following postcodes:
6058, 6076, 6100, 6101, 6102, 6103, 6104, 6105, 6106, 6107, 6108, 6109, 6110, 6111, 6112, 6125, 6147, 6148, 6149, 6150, 6151, 6152, 6153, 6154, 6156, 6157, 6158, 6159, 6160, 6172, 6173, 6174, 6175, 6176, 6180, 6181, 6182, 6209, 6210, 6121, 6122, 6123, 6155, 6162, 6163, 6164, 6166, 6167, 6168, 6169, 6170, 6171, 6165, 6056, 6057, 6055.
North of Perth suburbs on Fridays to the following postcodes:
6000, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6014, 6015, 6016, 6017, 6018, 6019, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6029, 6050, 6051, 6052, 6053, 6054, 6059, 6060, 6061, 6062, 6063, 6064, 6090
Kalgoorlie every week on Fridays.
If you don't see your postcode here, get in touch with us via email to info@glavocichproduce.com.au to see if we can open up delivery to you.
Can I pickup my order?
Can I pickup my order?
Unfortunately, we are unable to offer an order pickup option.
What if I'm not home?
What if I'm not home?
No problem! Our delivery driver will leave your order at your door. You will also receive notifications:
- the night before delivery, with an email containing the estimated time of arrival,
- by SMS, when the driver is 3 stops away from your address, and
- by email, after the order has delivered.
How do I set up alternating fortnightly subscriptions?
How do I set up alternating fortnightly subscriptions?
If you would like weekly deliveries that contain alternating produce, simply create one fortnightly subscription, then another fortnightly subscription with the alternative produce 7 days after the first order.
This will mean that you have two fortnightly subscriptions, delivered on alternating fortnights, i.e. one every week.
Our Boxes
What's in my Farmer's Choice Box?
What's in my Farmer's Choice Box?
All of our FARMERS CHOICE boxes are made from a selection of seasonal and nonseasonal fruits and vegetables, locally grown on our farm or sourced locally. There will be some staple veggies that are guaranteed to be in the box and the rest of the selection will vary slightly week to week, as it depends on what is currently available and in season.
What packaging does my box come in?
What packaging does my box come in?
All orders come in cardboard boxes which can be returned to us during your next delivery for us to re-use. Just leave your box out on delivery day and we will place your fresh produce inside.
What are your 'cooler bag' options?
What are your 'cooler bag' options?
The following produce boxes will be delivered in a cooler bag for first time orders:
- Keto Boxes
- Garden Salad Boxes
- Farmers Choice Veggie Boxes
After your first delivery, you can leave your cooler bag out on your scheduled delivery dates, and we'll leave your produce inside it. (Please note, if you forget to leave your bag out, produce will be delivered in a cardboard box).
If you would like to request a cooler bag for any other produce, please include the request in your order notes, otherwise, orders will be delivered in a cardboard box.
Is your produce farmed locally?
Is your produce farmed locally?
Yes! Our produce is offered fresh from local, WA farms. We are also a proud 'Buy West Eat Best' supplier.
Managing Subscriptions
How do I adjust my delivery schedule?
How do I adjust my delivery schedule?
Click the 'Customer Portal Page' link and then the 'Edit Subscription' button.
To the right of your order number, click 'edit' to adjust delivery frequency, and Save.
To see our subscription management help page, click here.
How do I add or remove items?
How do I add or remove items?
To add, remove, or edit the quantity of products in your scheduled order, simply click the 'Edit' link beside your list of produce. You can then adjust quantities, remove items, or add new ones using the search bar. Don't forget to 'Save'!
To see our subscription management help page, click here.
How do I skip a delivery?
How do I skip a delivery?
From the Customer Portal page, scroll below your list of ordered products and select 'Skip payment' to skip/pause a delivery scheduled for a specific date. If you make an error, simply 'Unskip' the delivery.
To see our subscription management help page, click here.
How do I cancel or reactivate a subscription?
How do I cancel or reactivate a subscription?
If you need to cancel a subscription, you can do so by clicking the 'Cancel my subscription' button at the top-right of your Customer Portal.
If you would like to resubscribe at a later time, please select 'Reactivate' from your account portal rather than creating a brand new subscription.
Remember, you can always skip deliveries without cancelling!
To see our subscription management help page, click here.
Payment
What forms of payment do you accept?
What forms of payment do you accept?
We currently accept Visa and Mastercard. with PayPal coming soon.
When will my credit card be charged?
When will my credit card be charged?
The first time you place a subscription order, you will get charged immediately. All further subscription renewals will be charged on Monday at 8am AWST. One-time purchases are charged immediately. If your payment declines we will try again at 10am AWST and you will be notified via email.
If your payment declines a second time, your order will be skipped that week.
Troubleshooting
My mixed order of subscription and one-time purchase can’t be completed
My mixed order of subscription and one-time purchase can’t be completed
If you are unable to checkout with both a subscription and one-time order, please add your single purchase items to the subscription order and then remove the product/s from the subscription after you have completed checkout.
This will also prevent you from incurring two shipping charges for the same delivery.
I’m prevented from completing my order from Instagram Shop
I’m prevented from completing my order from Instagram Shop
If you have tried to checkout from another app, like Instagram Shop, you may be prevented from completing the purchase.
Please return to your cart and click ‘checkout’ from the cart page to continue with our postcode and date selector.
(Products that you have added from Instagram Shop will be retained in your cart, and you will be able to complete your checkout via the website).
If you continue to have trouble completing your order, please check that it doesn't contain both subscription and one-time purchase products as above.