FAQs
Ordering
How does it work?
How does it work?
Place your order for one of our produce boxes, along with any additional extras before 10am on Monday, and your box of fresh produce will be delivered straight to your door!
How do I 'build my own box': Once off orders
How do I 'build my own box': Once off orders
From the 'Build Your Own Box' page, start adding the produce items you would like into your box by clicking the 'Add to Box' button under individual items.
To checkout without a subscription, click the 'Checkout Now' button.
You can also see our complete 'How to Order' guide here.
How do I 'build my own box': Recurring subscriptions?
How do I 'build my own box': Recurring subscriptions?
From the 'Build Your Own Box' page, start adding the produce items you would like into your box by clicking the 'Add to Box' button under individual items.
To create a recurring subscription for your custom produce box, ignore the floating 'Checkout Now' button, and scroll to the bottom of the page to select 'Subscription' and choose from weekly or fortnightly delivery.
You can also see our complete 'How to Order' guide here.
How do I add multiples per product?
How do I add multiples per product?
If you'd like to add more than 1 unit of a particular item, or subtract units from your order, you can make quantity adjustments on the cart page before checkout.
You can also see our complete 'How to Order' guide here.
Is there a cut-off time to place an order?
Is there a cut-off time to place an order?
Yes. All orders must be placed before 10:00am on Monday to be delivered on Thursday or Friday. Orders placed after the cut-off will be delivered the following week.
Delivery
When and where do you deliver?
When and where do you deliver?
South of Perth suburbs on Thursdays to the following postcodes:
6058, 6076, 6100, 6101, 6102, 6103, 6104, 6105, 6106, 6107, 6108, 6109, 6110, 6111, 6112, 6125, 6147, 6148, 6149, 6150, 6151, 6152, 6153, 6154, 6156, 6157, 6158, 6159, 6160, 6172, 6173, 6174, 6175, 6176, 6180, 6181, 6182, 6209, 6210, 6121, 6122, 6123, 6155, 6162, 6163, 6164, 6166, 6167, 6168, 6169, 6170, 6171, 6165, 6056, 6057, 6055.
North of Perth suburbs on Fridays to the following postcodes:
6000, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6014, 6015, 6016, 6017, 6018, 6019, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6029, 6050, 6051, 6052, 6053, 6054, 6059, 6060, 6061, 6062, 6063, 6064, 6090
Kalgoorlie every week on Fridays.
If you don't see your postcode here, get in touch with us via email to info@glavocichproduce.com.au to see if we can open up delivery to you.
Can I pickup my order?
Can I pickup my order?
Unfortunately, we are unable to offer an order pickup option.
Our Boxes
What's in my Farmer's Choice Box?
What's in my Farmer's Choice Box?
All of our FARMERS CHOICE boxes are made from a selection of seasonal and nonseasonal fruits and vegetables, locally grown on our farm or sourced locally. There will be some staple veggies that are guaranteed to be in the box and the rest of the selection will vary slightly week to week, as it depends on what is currently available and in season.
What packaging does my box come in?
What packaging does my box come in?
All orders come in cardboard boxes which can be returned to us during your next delivery for us to re-use. Just leave your box out on delivery day and we will place your fresh produce inside.
What is a Farmer's Choice Box cooler bag?
What is a Farmer's Choice Box cooler bag?
If it’s your first time ordering, a cooler bag will be supplied for you, which you can leave out for us to place future deliveries in.
If you need to request another cooler bag, you can do so by including your request in your order notes when placing the order.
Is your produce farmed locally?
Is your produce farmed locally?
Yes! Our produce is offered fresh from local, WA farms. We are also a proud 'Buy West Eat Best' supplier.
Managing Subscriptions
How do I adjust my delivery schedule?
How do I adjust my delivery schedule?
Click the 'Customer Portal Page' link and then the 'Edit Subscription' button.
To the right of your order number, click 'edit' to adjust delivery frequency, and Save.
To see our subscription management help page, click here.
How do I add or remove items?
How do I add or remove items?
To add, remove, or edit the quantity of products in your scheduled order, simply click the 'Edit' link beside your list of produce. You can then adjust quantities, remove items, or add new ones using the search bar. Don't forget to 'Save'!
To see our subscription management help page, click here.
How do I skip a delivery?
How do I skip a delivery?
From the Customer Portal page, scroll below your list of ordered products and select 'Skip payment' to skip/pause a delivery scheduled for a specific date. If you make an error, simply 'Unskip' the delivery.
To see our subscription management help page, click here.
How do I cancel or reactivate a subscription?
How do I cancel or reactivate a subscription?
If you need to cancel a subscription, you can do so by clicking the 'Cancel my subscription' button at the top-right of your Customer Portal.
If you would like to resubscribe at a later time, please select 'Reactivate' from your account portal rather than creating a brand new subscription.
Remember, you can always skip deliveries without cancelling!
To see our subscription management help page, click here.
Payment
What forms of payment do you accept?
What forms of payment do you accept?
We currently accept Visa and Mastercard. with PayPal coming soon.
When will my credit card be charged?
When will my credit card be charged?
The first time you place a subscription order, you will get charged immediately. All further subscription renewals will be charged on Monday at 8am AWST. One-time purchases are charged immediately. If your payment declines we will try again at 10am AWST and you will be notified via email.
If your payment declines a second time, your order will be skipped that week.